Driver Scams in Sri Lanka and How to Avoid Them

Let us be fair first. The vast majority of drivers in Sri Lanka are honest, hardworking and brilliant at what they do. Some of the best people we know drive vans for a living.

But a few habits cause real frustration for travellers. Here are the ones to know about.

The commission stop

Your driver pulls over at a gem shop, batik workshop, spice garden or souvenir shop. He gets a cut of whatever you spend. A single stop is not a crime. Being taken to five a day is.

What to do: Tell your driver on day one that you do not want shopping stops unless you ask for them.

“The hotel is closed”

The hotel you booked is suddenly full, closed or terrible, and he knows a better one. Often there is a commission behind it.

What to do: Call or message the hotel yourself to check. Keep your booking confirmations handy.

The “road is closed” detour

Sometimes roads really are closed, particularly in the rainy season. Other times it is a way to add distance or push you towards a particular stop.

What to do: Check the situation online or with your operator, and ask to see the alternative route.

The extra km claim

At the end of the trip, the driver says you went over the allowed distance and owe more.

What to do: Agree the km limit and the cost of extra km in writing before the trip. Note the odometer at the start.

Surprise extras

Charges for air conditioning, parking, waiting time or “the driver’s food” that was supposed to be covered.

What to do: See our quote guide for what to check upfront.

Tired drivers

This one is a safety issue, not a scam. Long days with little rest are not good for anyone.

What to do: Keep daily driving realistic. Ask how many hours the driver has had off.

How to protect yourself before you book

1. Get the quote in writing, with every inclusion listed.
2. Ask if the driver is licensed for tourist transport.
3. Read recent reviews, not just star ratings.
4. Share the itinerary with someone at home.
5. Ask who to call if there is a problem during the trip.
6. Do not pay everything upfront.

A better way to see it

A good driver is not just a driver. He is part guide, part translator, part friend, and he knows where the best food is. When that relationship works, it is the best part of travelling here.

How we do it

Our drivers, the “van uncles,” or as we call them “tour hosts” are people we know and trust.

Want a driver you can trust? Talk to us first.